Housing Disrepair Fee Earner

Housing Litigator

Overall Purpose of the Role

The role holder will be responsible for a caseload of housing disrepair cases which they should be able to manage with confidence and the appropriate level of technical knowledge, in line with the department’s systems and procedures as well as the company’s exceptional customer service standards.

Job Context

The role of housing litigator will demand an excellent understanding of all aspects of housing disrepair, associated legislation and the litigation process.

The role holder must have both the ability and experience to manage a high workload whilst at the same time have a sound understanding of local authority processes in relation to landlord and tenant issues. They should also be experienced in being able to act on behalf of the tenant in tenant/ landlord disputes.

The role holder will have individual responsibility for a caseload of housing disrepair files that are both litigated and not litigated.

Principal Accountabilities

  • To demonstrate an excellent understanding of the technical issues involved in dealing with housing and disrepair cases
  • To demonstrate an excellent understanding of local authority landlord issues
  • To have an excellent working knowledge of housing disputes and relevant case law
  • To demonstrate the ability to take on individual responsibility within the context of a team environment
  • To demonstrate commercial awareness and a proactive approach to all aspects of work
  • To demonstrate strong decision making skills
  • Be able to achieve financial targets on a monthly and annual basis and to contribute to the profitability of the team as a whole
  • To demonstrate excellent communication skills including client awareness and client care
  • To demonstrate an ability to manage risk
  • To operate in line with both internal and external compliance standards
  • Maintains strong relationships with both internal colleagues and external customers and agencies
  • Handle a large volume of disrepair cases

Job Challenges

  • Working with a computerised case management system – PROCLAIM
  • Managing a high varied caseload
  • Working with targets and deadlines
  • Providing both a quality and speedy service to internal & external clients and referrers
  • Working to service level agreements
  • Understand and embrace the concept of “excellent customer service” coupled with “urgency to get things done”

Job Knowledge, Skills & Experience

  • Excellent working knowledge of housing law
  • Proven track record of dealing with disrepair cases
  • Excellent drafting capabilities of court documents/witness statements/instructions to counsel without supervision
  • Excellent knowledge of current case law affecting housing disputes
  • Proven track record of dealing with landlords, local authorities and similar organisations in relation to resolving housing disputes
  • Excellent telephone manner
  • Excellent fact finding skills
  • Assertiveness and a determination to “get things done”
  • Good customer service skills
  • Good organisational and interpersonal skills
  • Good oral communication skills
  • Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
  • Be a good ‘people’ person and work well as part of a team
  • A working knowledge of PROCLAIM would be an advantage

You can apply for this position by sending your CV and cover letter to recruitment@awhsolicitors.co.uk