Overall Purpose of the Role

We are looking for  a New Claims Advisor to join our team!

The New Claims Advisor provides a timely follow up service upon the receipt of new enquiries as they come into the business. This involves the inputting of information received in relation to any new enquiry onto the computerised case management system. In addition the post holder will be required to contact the client and any associated third parties in order to both gather information and instruct further actions. The aim is to deliver a service that demonstrates excellent customer service skills to enable the business to meet its ambitious targets.

Immediate superiors

Team Manager – New Claims

Job context

The role of the New Claims Team Advisor is to successfully gather all the necessary information in relation to the new enquiry and ensure that it is entered both timely and accurately onto the case management system. Following this to ensure that any relevant third parties are contacted in relation to responding to each case.

The company will provide full training and support, working with a “state of the art” computer system. There will be opportunities to progress within the role for the right candidate.

Principal accountabilities

  • Inputting and updating of client details on the company’s computer system (PROCLAIM)
  • To be responsible for the gathering data and inputting of new claims
  • Be proactive in completing diary tasks to support the rest of the Team involving work with referrers and third party insurers and medical agencies
  • Ensure that attendance calls are completed in line with quality standards and that all key information is obtained and recorded
  • Chasing paperwork in a timely fashion
  • To be able to work towards targets and deadlines
  • Understand and embrace the concept of “excellent customer service” coupled with “urgency to get things done”.

Job challenges

  • Managing a high volume of work in a fast paced environment
  • Providing both a quality and speedy service to internal & external clients and representatives
  • Working to service level standards

Job knowledge, Skills & Experience

  • Excellent customer service skills
  • Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
  • Good organisation skills
  • Excellent telephone manner
  • Good fact finding ability
  • Work well as part of a Team
  • Have an eye for attention to details
  • Develop and maintain excellent relationships; internal and external.
  • Fast Track: LPC Degree (expected or achieved 2:1 and above).
  • Core: GCSE Maths and English at Grade C or above (or equivalent qualification)


  • 24 days annual leave + Birthday Holiday + Bank Holidays
  • Company Pension
  • Medicash Health Plan
  • Flexible Working hours/ Working from home available
  • Encouragement of internal progression
  • Encourage internal and external training.

You can apply for this position by sending your CV and cover letter to recruitment@awhsolicitors.co.uk