Successful housing disrepair claim for repairs and compensation
A mum of three young children has received compensation from her landlord after having to endure severe housing disrepair in her home.
The damp and disrepair issues were so bad that our client and her children were under psychological stress and were experiencing health problems.
What was the case?
Our client had complained to her landlord on several occasions about the damp and mould in her home, but nothing had been done to fix it.
In October 2017 a site visit was carried out at the property, and a draft schedule written up for the repair work necessary.
In order for this to be professionally confirmed, it was essential to have the property surveyed.
Our client put forward the details of who she proposed conduct the survey, and invited her landlord to agree to this or else give details of his own expert.
The landlord decided to provide his own surveyor, and so a joint report was submitted in early January 2018.
This report detailed that the following was necessary to be done to the property:
- Repairs to the front door
- Investigative plumbing works
- Replacement plaster works
- New ceramic wall tiles
- Investigation into heating pipes
- Resealing of windows
- Re-pointing of exterior brickwork
Our client's surveyor estimated the cost of repairs to be £2,495, however the landlord's surveyor projected that it would only cost £440.
The landlord denied that the damp and mould in the spare bedroom and the living room were his fault, as well as denying that he was to blame for the badly sealed window in the kitchen.
He did, however, admit blame for the ill-fitting front door and damp and mould in the bathroom.
He put forward an offer for £100 compensation.
In March 2018, the landlord was told that his surveyor's estimated cost of repairs was rejected.
It took until June 2018 for the landlord to finally agree to the completion of remedial works, by which time he had also increased his damages offer to £250.
This offer was formally accepted by our client at the end of July 2018, however the damages weren't received until September.
Our client was satisfied that all the repair work was completed to an acceptable standard.
Although it took nearly a whole year to get our client and her young children the repair work and compensation they deserved, we were pleased that the case was successful.
Our Promise to You
Friendly, personal legal services
We promise that our approachable solicitors will provide you with a genuinely personal service that puts your needs first. Our team of experts are always on hand to give you support when you need it.
Award-winning service in our fields of expertise
We pride ourselves in offering the highest standards of service across each of our legal departments. Regardless of your situation, we promise to provide you with the very best legal advice.
Advice tailored to your needs
We promise to listen to your needs and offer the right guidance for your situation.
There is no ‘one-size-fits-all’ solution in any area of the law. Every case requires a tailored approach and you deserve a solicitor who understands this.
Outstanding customer service and care
Our excellent reputation is built on our exceptional level of client care.
Every case is handled with the highest level of respect and many of our clients go on to recommend us after building an invaluable relationship with our solicitors.
Transparent fees and processes
Transparency is very important to us. We promise to provide you with total transparency on fees, so you know exactly what you are paying for. We’ll also make sure you’re kept updated on the progress of your case every step of the way.