How to get in touch with AWH during the COVID-19 pandemic.

If you are a new client and you would like to enquire about one of our services, please request a call back. Your enquiry will then be passed on to the relevant specialist who will call you back shortly.

If you are already a client, you can contact your file handler directly by phone or email. You can search for their contact details here. Please be aware that calls will only be answered during business hours. If you have an urgent matter, and you cannot get through to your file handler, please call 0800 999 2220 or email: info@awhsolicitors.co.uk and we will be pleased to assist.


What we have done to keep staff and clients safe

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to maintain a 2m distance in the workplace
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk

AWH – COVID-19 Workplace policy– Issued 29th May 2020

AWH Solicitors are following the Government guidelines with regards to how to manage the threat of the Covid-19 (Coronavirus).  The procedure below has been prepared based on the advice currently available.  This procedure may change as the official advice changes at which point updated procedures will be issued.

The best defence against the spread of the COVID-19 is for every individual to practice good personal hygiene, to be aware of the symptoms and to self-isolate if they display any symptoms.  The latest NHS advice can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/.  Paramount importance is of course to practice Social Distancing.

Overall we expect all Employees to adapt a common sense approach at all times.

General Guidance - Manchester

  • Do not use the lift if at all possible, if you do need to use the lift the building operates a strict one person only policy in the lift at any one time
  • Wash/clean hands before starting work and at regular intervals recommended every 2 hours
  • Wipe down your desk area before starting work and upon leaving
  • Wear face covering provided when in public places and social distancing cannot be maintained – wash hands before putting on/after taking off
  • AWH are happy for employees to wear masks in the workplace, if they wish, it is not however general policy they have to be worn at all times
  • Keep 2 metre social distancing where possible
  • Only 2 people allowed in the small kitchen at any time
  • Only 4 people allowed in the large kitchen at any time
  • Only 2 people allowed in the prayer room at any time
  • One way entrance & exit introduced that must be adhered to at all times
  • Eat at your desk and not in the kitchen areas
  • We strongly recommend employees use your own cutlery and cup etc.
  • Wash your hands at regular intervals for minimum 20 seconds
  • Reusable face coverings will be issued to all employees
  • Hand Sanitation stations will be around the office
  • Disinfectant will be available around the office

Entrance/Exits

Everyone entering the building must use the Main Reception entrance (do not linger or congregate in these areas) there are clear floor markings to follow the one way system, at all times observe the 2 metre social distancing rule.

Exiting the building is also clearly marked again follow the one way system in place.

Face Covering

If you are unable to maintain the 2 metre social distancing it is advised that you wear your face covering provided by AWH and follow the guidance for face covering.

  • Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it
  • When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands
  • Continue to wash your hands regularly
  • Face covering provided by AWH are a washable material, it’s recommended you wash the face covering every evening for re-use the following day. If you use a face covering that’s not washable, dispose of it carefully in your usual waste.

Personal Hygiene, Toilets and Communal Areas

Personal Hygiene is paramount, everyone is advised to wash their hands before starting work and at regular intervals (at least every 2 hours) throughout the day especially after visiting the toilet.

Employees are advised to use the toilets in the main office area and avoid using the toilets in communal areas.

  • Female toilets – only 2 people at any one time
  • Male toilets – only 2 people at any one time, however it would be preferred one in one out basis where possible

Communal areas, only 4 people will be permitted in the large kitchen at any one time and 2 people in the small kitchen, DO NOT move any of the tables or chairs, 2 metre social distancing must be maintained.

There will be hand sanitation stations around the office for you to use freely.

Desk & Printers

Staff are advised to wipe down the desk area with cleaning products provided before starting your shift.

All staff must only sit at a desk where it is clearly marked and avoid weaving between desks where possible.

Only 1 person at a printer at any one time, use the printer closest to your desk and keep to the one way system clearly marked on the floor, also keep the number of times you use the printer to a minimum, there will be anti-bacterial wipes provided to wipe down before/after use.

Lunch & Breaks

Employees are encouraged to bring in their own lunch, cutlery and cups, you are also advised to eat your lunch at your desk until further notice.

Clean your desk before and after eating.

Feeling Unwell

To protect others, you must stay at home if you or someone you live with has symptoms of Coronavirus (which are a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)

  • If you have symptoms you must self-isolate for 7 days
  • If you live with someone who has symptoms you must self-isolate for 14 days

DO NOT come into work but contact your HOD/manager to advise them.

Anyone over the age of 5 showing symptoms can book a Coronavirus test by going to https://www.nhs.uk/ask-for-a-coronavirus-test

Clients/Visitors & Meeting Rooms

Client/visitors to the building will not be permitted unless in extreme/essential circumstances.  In the first instance all contact should be arranged via phone/facetime/zoom etc.  In the event this is not possible and attendance cannot be avoided our policy on attendance should be adhered to.

NOTE: some clients may need to bring one other person e.g. son/daughter in exceptional circumstances this will be permitted as long as the measures below can be met by all attending.

Employees must speak to each client/visitor and pre-screen them before permission is granted to attend the premises by asking

  • Have they had any symptoms of Coronavirus in the last 14 days, have they been tested if so was it positive
  • Has anyone in their household shown signs/been tested positive in the last 14 days

If the answer to any of the above is yes then they will be denied access.

Advise clients/visitors

  • no hand shaking will take place
  • hand washing/sanitising upon arrival and exit will be mandatory
  • they will be placed in a designated meeting room where 2 metre social distancing can be observed
  • they must not come into contact with any other member of staff, other than the person they are seeing

After visit, the person who held the meeting must clean the room with the products provided.

As Government policy on Covid-19 changes over the coming weeks we will update this policy as soon as possible and issues to all employees.

Universal Square Building Guidance

  • At all times, when in communal areas all tenants and their employees and visitors will be expected to observe the social distancing 2 metre rule.  At all times, please keep to the left hand side of corridors or stairwells.
  • All tenants and their employees and visitors should to try to minimise the touching of surfaces as much as possible.  It is up to the individual whether they chose to wear gloves or masks.
  • Where possible we ask all tenants and employees to communicate with the building reception / manager via phone and email in the first instance.  Meetings can still be arranged but only as a last resort.
  • Visitors are of course allowed on site but please consider whether the meeting could be undertaken via phone or video conferencing to reduce the number of people visiting site.  When visitors do attend site please ensure they are aware of this policy and your own company policy ahead of arrival.
  • Lifts will remain in use to ensure anyone can access all parts of the building.  However, our policy is for single person occupancy of lifts at all times.  Please use the stairs where possible and we ask that you be respectful to others if you decide to use a lift.
  • Social distancing should still be observed during smoking breaks, however this does not allow for smoking anywhere other than designated smoking areas. If these are busy we would ask you come back at another time.

General Guidance - Blackburn

  • Do not use the lift if at all possible
  • Wash/clean hands before starting work
  • Wipe down your desk area before starting work and upon leaving
  • Wear face covering provided – wash hands before putting on/after taking off
  • Keep 2 metre social distancing where possible
  • Only 1 person allowed in the kitchen at any time
  • One way entrance & exit introduced
  • Eat at your desk and not in the kitchen areas
  • Use your own cutlery and cup
  • Wash your hands at regular intervals for minimum 20 seconds
  • Reusable face coverings will be issued to all employees
  • Hand sanitation stations will be all around the office
  • Disinfectant will be available around the office

Entrance/Exits

Everyone entering the building must use the Main Reception entrance (do not linger or congregate in these areas) there are clear floor markings to follow the one way system, at all times observe the 2 metre social distancing rule.

Exiting the building is also clearly marked again follow the one way system in place.

Face Covering

If you are unable to maintain the 2 metre social distancing it is advised that you wear your face covering provided by AWH and follow the guidance for face covering

  • Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it.
  • When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands.
  • Continue to wash your hands regularly.
  • Face covering provided by AWH are a washable material, it’s recommended you wash the face covering every evening for re-use the following day. If you use a face covering that’s not washable, dispose of it carefully in your usual waste.

Personal Hygiene & Communal Areas

Personal Hygiene is paramount, everyone is advised to wash their hands before starting work and at regular intervals throughout the day especially after visiting the toilet.

Communal areas, only 1 person will be permitted in the kitchen at any one time.

There will be hand sanitation stations around the office for you to use freely.

Desk & Printers

Staff are advised to wipe down the desk area with cleaning products provided before starting your shift.

All staff must only sit at a desk where it is clearly marked and avoid weaving between desks where possible.

Only 1 person at a printer at any one time, use the printer closest to your desk and keep to the one way system clearly marked on the floor, also keep the number of times you use the printer to a minimum, there will be anti-bacterial wipes provided to wipe down before/after use.

Lunch & Breaks

Employees are encouraged to bring in their own lunch, cutlery and cups, you are also advised to eat your lunch at your desk until further notice.

Clean your desk before and after eating.

Feeling Unwell

To protect others, you must stay at home if you or someone you live with has symptoms of Coronavirus (which are a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)

  • If you have symptoms you must self-isolate for 7 days
  • If you live with someone who has symptoms you must self-isolate for 14 days

DO NOT come into work but contact your HOD/manager to advise them.

Anyone over the age of 5 showing symptoms can book a Coronavirus test by going to https://www.nhs.uk/ask-for-a-coronavirus-test

Clients/Visitors & Meeting Rooms

Client/visitors to the building will not be permitted unless in extreme/essential circumstances.  In the first instance all contact should be arranged via phone/facetime/zoom etc.  In the event this is not possible and attendance cannot be avoided our policy on attendance should be adhered to.

NOTE: some clients may need to bring one other person e.g. son/daughter in exceptional circumstances this will be permitted as long as the measures below can be met by all attending.

Employees must speak to each client/visitor and pre-screen them before permission is granted to attend the premises by asking

  • Have they had any symptoms of Coronavirus in the last 14 days, have they been tested if so was it positive
  • Has anyone in their household shown signs/been tested positive in the last 14 days

If the answer to any of the above is yes then they will be denied access.

Advise clients/visitors

  • no hand shaking will take place
  • hand washing/sanitising upon arrival and exit will be mandatory
  • they will be placed in a designated meeting room where 2 metre social distancing can be observed
  • they must not come into contact with any other member of staff, other than the person they are seeing

After visit, the person who held the meeting must clean the room with the products provided.

As Government policy on Covid-19 changes over the coming weeks we will update this policy as soon as possible and issues to all employees.