Customer Charter

With a focus on providing exceptional customer service and support, our experienced and award-winning solicitors offer their guidance and services to individuals requiring legal assistance in a range of areas.

Our customer charter outlines the high standards of service and care that all of our clients can expect to receive when choosing AWH Solicitors.

Our Vision

AWH Solicitors is a law firm that goes further than just handling legal cases.

Our vision is to provide our clients with the expert legal advice they require in an efficient and timely manner and at a competitive price.

We get to know our clients and the situation they are in, so we can offer the support they need and deserve. With care and sympathy, our solicitors will handle each case as if they were representing themselves.

Our Promise of Excellence

Throughout our departments our services are offered by highly qualified, experienced and successful legal experts to ensure that we always offer our clients the best possible outcome to their case.

We aim to help each client get to their desired outcome in a friendly, empathetic and sympathetic manner.

Our solicitors, litigators and support staff are approachable and ready to offer you advice with great understanding and care.

Expect Outstanding Client Care

Our reputation is largely built on the exceptional level of client care we continue to deliver.

Every case is handled with the utmost level of respect and many of our clients have recommended us after building an invaluable relationship with our solicitors.

Get Advice Tailored to You

We take the time to listen to you before we offer you our guidance so we can give you expert advice that is best suited to your current situation.

There are no ‘one-size-fits-all’ solutions when it comes to any area of law, as every case requires a tailored approach. As our client you will work with a solicitor who understands this.

Transparency as a Value

Full transparency regarding fees and processes is especially important to us, as we want you to feel confident in our services and advice.

We offer you full transparency on any fees, ensuring that you know exactly what you are paying for, and additionally, we will keep you updated throughout each step of your case.

By keeping you informed and involved we help you take back control over your life.

Complaints and Solutions

We are committed to providing a high-quality legal service to all our clients and when something does go wrong, we want our clients to tell us about it.

Our aim is that every complaint will improve our standards and thereby reduce the risk of potential complaints in the future.

We are best equipped to process your complaint if you submit the details of your complaint in writing.

1. Complaints about General Issues

If your complaint is regarding general issues such as payments, delays in payments or general client care we advice you to email us on complaints@awhsolicitors.co.uk.

We will process your complaint and send you our reply by mail within two business days.

2. Serious Complaints

In the event of a more serious complaint we will follow our formal complaints procedure to be able to assess and investigate your complaint in more detail.

All complaints must be referred to the Client Care Partner, Abdul W Hussain, who is in overall charge of the complaints process.

Complaints should be send by post to the following address:

Abdul W Hussain
Universal Square, 5
Devonshire St North
Manchester, M12 6JH

The Formal Complaints Process

Within three days of receiving your complaint we will sent you a letter acknowledging your complaint.

If it is appropriate to meet and discuss the complaint further we will generally be in a position to do so within two weeks of receiving your original complaint.

After any meeting the Client Care Partner will write to you within three days after the meeting to confirm what took place and what details have been discussed and agreed upon during the meeting.

If, after a meeting to discuss your complaint you still feel unsatisfied by the outcome of the process, further review processes can be followed.

Our Review Process

A review of our decision will generally take no more than ten days.

A review will either be carried out by the Client Care Partner, an appointed person within the organisation not yet involved in the matter or another partner.

How we Learn from Your Feedback

We may not be able to turn back time, but with our dedication to offering our services at a high standard we use all feedback and complaints to learn how we can improve further.

We believe that for every problem there is a solution.

For that reason, if you ever did feel like you did not receive the dedicated care and expertise promised to you, we would like you to get in touch.

Contact our Solicitors

Get in touch with our team for expert legal advice and guidence.

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Call Us

Call us Today on 0844 414 0667
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Our Promise to You

  • Approachable and friendly solicitors

    We are committed to delivering a truly personal service that puts you and your wishes first. Our team will always be on hand to support you, regardless of the time or location.

  • Award-winning service across our fields of expertise

    Our high standards of service are applied consistently across all of our departments. Regardless of your enquiry, you can expect to receive the best legal advice delivered in a sympathetic manner.

  • Advice tailored to your needs

    We take the time to listen to your needs and offer guidance that is best suited to your current situation.

    There is no ‘one-size-fits-all’ solution when it comes to any area of law; every case requires a tailored approach and you deserve a solicitor who understands this.

  • Outstanding customer service and care

    Our reputation is largely built on the exceptional level of client care we continue to deliver.

    Every case is handled with the utmost level of respect and many of our clients have recommended us after building an invaluable relationship with our solicitors.

  • Transparent on fees and processes

    Transparency is very important to us as we want you to feel confident in our services.

    We adhere to providing full transparency on fees, ensuring that you know exactly what you are paying for and keep you updated on the progress of your case along every step of the way.