Problems with central heating in social housing
Your social housing association/ local council has a responsibility to maintain your central heating and repair it if it breaks, as you have the right to central heating that is maintained and kept in proper working order. When you notify the landlord that repair works need to be carried out, they must respond and offer repairs to your central heating in a reasonable time.
If your landlord has not provided you with the needed repairs and you continue to live without central heating in your social housing property, we can help. On a no win, no fee basis, we will claim for the repairs to be carried out as well as for any compensation you may be entitled to.
Get in touch today to find out more about our no win, no fee housing disrepair help.
Your rights in regards to central heating
What the law says
Under the Landlord and Tenant Act 1985, your landlord is responsible for the keeping in working order of:
- Installations for the supply of water, gas and electricity
- Installations for space heating and heating water
This means that any gas fires, water boilers, central heating systems, radiators, electrical heaters and gas supply installed in your home must be maintained and repaired if necessary.
By law your landlord must ensure that all heating provisions are maintained in proper working order. This rule applies even if you, your family and/or visitos may have caused the damage, in which case you are likely to be responsible to repay the costs of the repairs. The landlord is likely to seek to recharge the cost of the repairs to the system. A lack of heating is actually considered to be a health hazard to humans. Living in extremely cold conditions can cause illness and other problems too, such as damp and mould. Damp and mould could affect one or many rooms in your home, and may cause damage to your personal possessions. It can also lead to respiratory problems such as asthma developing. We can help you claim compensation if your landlord has left you living in a property with significant central heating problems and it has damaged you or your family’s health and possessions.
If the heating is not working in your home, your social landlord is responsible for fixing the problem. Of course, central heating can stop working without it being anyone’s fault, however your landlord shouldn’t leave you without it for more than a few days without doing any work towards remedying the issue.
All landlords must ensure that sleeping and living rooms reach a minimum of 18 and 21 degrees respectively. These are the minimum legal temperatures, so any temperature below this is considered unsafe. Your landlord should fix any central heating problems urgently. They should aim to resolve the issue in one day if you have young children living with you.
You landlord should also be mindful of the temperature outside. They should not leave you without heat for more than 24 hours if your central heating breaks down in the middle of winter. It is a dangerous hazard to your health if you are without central heating for more than two days during the cold months.
Your landlord is responsible for providing you with temporary heating equipment if they cannot repair your central heating in a reasonable amount of time. They should provide you with short-term accommodation if they are unable to give you temporary heating.
We may be able to help you claim compensation if your social landlord has failed to maintain working central heating and you are suffering as a result.
Please note that we cannot not take on private renting disrepair cases at present.
As a tenant you also have a responsibility to maintain your central heating. You must use it properly and not cause any damage to it. If you do damage your central heating and it results in a problem occurring, you may need to pay for it to be fixed or replaced.
You are also responsible for reporting any central heating problems to your landlord as soon as you are able to. You should watch out for the following as signs of a problem:
- Leaking radiators or radiators which don’t work
- Water which doesn’t heat properly or at all
- Intermittent heat and hot water
It is best to report these signs in writing to your landlord if they persist over the course of one day, so that they are aware of the issue and will hopefully resolve it quickly.
The above problems can also cause further issues to develop, like damp and mould. Damp and mould should be resolved as soon as possible as they can both be very dangerous for your health.
Get started with your housing disrepair claim
Expert advice and guidance
Our housing disrepair team can offer you specialist advice if your local authority or housing association has failed to address the central heating problems in your home.
Here at AWH our team has years of experience helping people claim when their landlord is neglecting their duties to maintain/keep any central heating installation in working order.. When you claim with us, we will send one of our experts to assess your situation first of all. If we’re able to proceed with your claim, we’ll be there from the get-go, offering you expert advice and support throughout the process.
We believe that no one should ever be forced to live in cold and dangerous conditions. A lack of central heating can be particularly harmful for families with children and the elderly. We believe that neglectful landlords should be held responsible for their actions so that you and your family can live in the safety and comfort you need and deserve.
Has your social landlord left you living with broken central heating or other problems caused by a lack of heat? We may be able to help you make a claim and get the repair work you need done.
Starting the process couldn’t be more simple!
- Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
- Meet an expert You’ll meet the expert solicitor assigned to your case and discuss all the necessary details
- Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
- We get to work It’s time for us to get to work! We’ll set up your file on our system and get to work right away
What our clients are saying about us
Very efficient firm. You have handled my case’s impeccably. My advisor, Charlotte, has been 100% professional and efficient.
You were the third solicitor firm who handled my claim. Things were going at a pedantic rate but your file handles Craig Johnson kept me informed and advised me whenever! The claim took over 3 years from start to finish but Craig worked on it in good time.
She saw to every little detail and made sure I was reassured every step of the way. She showed me empathy and always went the extra mile.
Our Promise to You
Friendly, personal legal services
We promise that our approachable solicitors will provide you with a genuinely personal service that puts your needs first. Our team of experts are always on hand to give you support when you need it.
Award-winning service in our fields of expertise
We pride ourselves in offering the highest standards of service across each of our legal departments. Regardless of your situation, we promise to provide you with the very best legal advice.
Advice tailored to your needs
We promise to listen to your needs and offer the right guidance for your situation.
There is no ‘one-size-fits-all’ solution in any area of the law. Every case requires a tailored approach and you deserve a solicitor who understands this.
Outstanding customer service and care
Our excellent reputation is built on our exceptional level of client care.
Every case is handled with the highest level of respect and many of our clients go on to recommend us after building an invaluable relationship with our solicitors.
Transparent fees and processes
Transparency is very important to us. We promise to provide you with total Transparencyrency on fees, so you know exactly what you are paying for. We’ll also make sure you’re kept updated on the progress of your case every step of the way.
Get in touch
Let us know how AWH Solicitors can help you by providing us with your details in the form below.
Please let us know when you want to be contacted so we can get in touch with you at a time that suits you best.