Compensation for gas and water leaks, faulty electric supply, installations and appliances and faulty sanitation installations in social housing
We will first ensure that you are safe in your home by getting one of our experts to visit you to assess the disrepair and risks in your home. If we find that your health and safety has been seriously affected by a gas or water leak, faulty electrics or poor sanitation we will help you claim for repairs to be carried out as well as compensation you need and deserve for your suffering.
Our team can give you expert support and guidance
If you live in a council or housing association owned property and you have experienced water or gas leaks, faulty electrics and poor sanitation in your home, our housing disrepair specialists can offer you advice tailored to your situation. Maybe a gas or water leak, fault on the electrics and/or problems with the sanitation installations has caused significant damage to one or multiple rooms in your home. Or maybe you are unable to use one or more rooms as a result of a leak and/or electrical fault or fire, or it has significantly damaged your personal belongings such as your clothes or furniture. Whichever of these applies to your situation, if the damage is significant we can help you.
Our team have years of experience helping people who have been seriously affected by disrepair, gas and water leaks, faulty electrics and poor sanitation installation and all associated damage. We can help you by assessing your circumstances and getting you compensated for your suffering. Our main aim is to get the disrepair fixed so your home is once again safe to live in.
Please be aware that we currently do not take on private renting disrepair cases.
By law you have the right to live in safety, so if you’re being denied this we can help hold those responsible accountable for their wrongdoings, and get you the repairs and compensation you deserve.
The law on water and gas leaks in the UK
A gas or water leak, electrical fault and/or poor sanitation installation can end in devastating consequences, so it is important that it is dealt with quickly. Not only can they be immediately harmful, but these types of problems can also lead to other disrepair issues such as:
The Landlord and Tenant Act 1985, the Housing Act 2004, and the Homes (Fitness for Human Habitation) Act 2018 all state that landlords have a duty to ensure that gas appliances, electrical appliances and plumbing works are safe and functional.
Your landlord must make sure that the gas supply and any gas appliances, the electricity supply and any electric installations/appliances and sanitation installations they provide are in a safe condition. They must also be fitted by a registered engineer, appropriately qualified electrician or plumber and have a gas safety check every twelve months. All plumbing, electrics and water works must be safe for human use, so must not leak or cause you harm.
We understand how stressful and worrying it is to live in a property that is unsafe, and what an impact it can have on your life. If your housing association or local authority has failed to make sure that gas and/or water leaks in your home are resolved quickly and effectively and you have suffered as a result, we may be able to help you claim for the repairs and compensation.
As we mentioned above, your landlord is responsible for arranging annual gas safety checks in your home if they have provided gas appliances for you. This might include cookers, boilers, fires, pipework and water heaters.
If you haven’t had a check done in the last year, contact your landlord and ask for one to be arranged. If they refuse you can contact the Health and Safety Executive, who can force them to arrange one.
After the inspection the engineer will give your landlord a gas safety record. If there have been any issues raised it’s your landlord’s responsibility to get them fixed.
Your landlord is also responsible for making sure your home has running water, functional plumbing and pipes, has safe electricity supply, installations and appliances and that all sanitation installations are in good condition. If they fail to do so and it results in problems which cause damage to your property and belongings, you could make a claim for compensation.
If your social landlord refuses to get gas checks, adequately fix broken appliances or plumbing, and generally ignores the harm they are causing you, we can help you.
Like landlords, tenants in social and council homes have responsibilities to prevent gas and water leaks, electrical faults or sanitation issues too. It will more than likely outline in your tenancy agreement that you must maintain a good level of repair whilst you are living in the property.
This means that you must not damage any of the property or appliances and furniture that came with it. If you do, you have to arrange for it to be fixed or replaced.
For example, if you cause damage to a water pipe which leads to a leak, your landlord does not have to pay for this to be fixed. Likewise if you damage a gas cooker and it results in a leak, you are responsible for fixing or replacing it, unless the cooker was faulty to begin with.
Gas leaks in any property can be highly dangerous. They can lead to fires, explosions, and carbon monoxide poisoning. This is why it is so important that your landlord takes immediate action to repair faulty gas appliances that they have provided.
Some signs of there being a gas leak in your home are:
- Hissing or whistling coming from gas appliances such as hobs or ovens
- Dead houseplants
- A smell similar to rotten eggs
- A white dusty-looking cloud near a gas line, like a gas heater
- Visible damage in a gas pipe
- Bubbles in water
- Much higher gas bills than usual
You might not notice these signs straight away, so it’s a good idea to be aware of how a gas leak can physically affect you. For example, you might experience:
- Headaches, lightheadedness and dizziness
- Breathing difficulties and chest pains
- Fatigue or drowsiness
- Irritated eyes and throat
- Nausea and reduced appetite
- Ringing your ears
It is your landlord’s responsibility to make sure all gas appliances that they have provided are working and are safe, so if you suspect they are not you must take action. Alert your landlord or if more urgent, the emergency services, and request that a gas safety check is carried out.
If your social landlord refuses to arrange an inspection, it might be time to take legal action. We may be able to help you make a claim for compensation and repairs depending on the circumstances. We understand that a landlord’s refusal to carry out essential repairs is not only frustrating but also a danger to your health, so we want to help you get the result you need and deserve.
Water leaks and sanitation problems can occur inside and outside of your home. The plumbing or internal pipes can be faulty or burst, or the roof and external pipes can cause water to leak into the property.
Leaks from sanitation installations and/or bathrooms can cause damage to your property and any surrounding plasterwork/flooring/subfloor. Water leaks can cause problems with localised electrical supply/installations/appliances. If leaks do occur around electrics then the issue should be reported to the landlord and checks should be undertaken to ensure safety of ongoing use of the electricity supply.
Leaks can cause water damage which can lead to other disrepair issues that may significantly affect your life. For instance, a leaking roof may cause structural damage like rotten woodwork, which can make your home dangerous to live in. Leaks can also cause damp and mould to develop, which can attract pests and make you ill.
We often meet with clients who have suffered from breathing issues and even developed asthma as a result of living in a home affected by damp and mould.
Damp and mould can seriously increase your risk of developing respiratory problems and infections. You might notice symptoms like:
- A painful cough
- Skin rashes
- Breathing difficulties
- Flu symptoms
- Red, watery eyes
If you have any of the above symptoms, and can see damp and/or mould which has developed from a water leak in your home, it is important that you inform your social landlord straight away.
How we can help you
Here at AWH we understand how terrible it is to live in a state of disrepair. This is why we want to help you get compensated if you’ve suffered because of a gas or water leak that your social landlord has done nothing about.
Our housing disrepair team could help you claim for repair works to be completed in your home. We can also help you claim for compensation for any illness or injury the disrepair has caused you.
We’ll be there for you from the get-go, making sure that you understand how the claims process will work. Here at AWH we will strive to get you the result you need to move forwards with your life.
Faults can occurin the electrical supply at your homeand can prove to be very dangerous and a risk to safety. Faulty electrical installationsand appliances can pose a risk of fire if left unchecked.
You must all electrical faults to your landlord immediately and ask them to check the electrical safety at your property as a matter of urgency. You should also report any water leaks at the property that may have impacted upon the electrical supply/installations/appliances in the same way.
The landlord should deal with such repair/checks immediately as the matters is deemed urgent. If the landlord fails to do works within a day or so we may be able to help you.
Some of the signs of there being an electrical fault that requires repair in your home are:
- Socket/switch failure
- Tripping fuses
- Sparking/flashes/charred appliances
- Water dripping from electrical installations
- Burning smells/smoking/smouldering
If you suspect that you that there are electrical problems you should alert your landlord immediately or if more urgent, the emergency services.
If the landlord refuses to take action, our housing disrepair specialists are likely able to help you. You don’t have to suffer any longer. We want to help you get the repairs you need done as soon as possible so that you can get back to full health and live in a safe home.
Starting the process couldn’t be more simple!
- Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
- Meet an expert You’ll meet the expert solicitor assigned to your case and discuss all the necessary details
- Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
- We get to work It’s time for us to get to work! We’ll set up your file on our system and get to work right away
What our clients are saying about us
Very efficient firm. You have handled my case’s impeccably. My advisor, Charlotte, has been 100% professional and efficient.
You were the third solicitor firm who handled my claim. Things were going at a pedantic rate but your file handles Craig Johnson kept me informed and advised me whenever! The claim took over 3 years from start to finish but Craig worked on it in good time.
She saw to every little detail and made sure I was reassured every step of the way. She showed me empathy and always went the extra mile.
Our Promise to You
- Friendly, personal legal services
We promise that our approachable solicitors will provide you with a genuinely personal service that puts your needs first. Our team of experts are always on hand to give you support when you need it.
- Award-winning service in our fields of expertise
We pride ourselves in offering the highest standards of service across each of our legal departments. Regardless of your situation, we promise to provide you with the very best legal advice.
- Advice tailored to your needs
We promise to listen to your needs and offer the right guidance for your situation.
There is no ‘one-size-fits-all’ solution in any area of the law. Every case requires a tailored approach and you deserve a solicitor who understands this.
- Outstanding customer service and care
Our excellent reputation is built on our exceptional level of client care.
Every case is handled with the highest level of respect and many of our clients go on to recommend us after building an invaluable relationship with our solicitors.
- Transparent fees and processes
Transparency is very important to us. We promise to provide you with total Transparencyrency on fees, so you know exactly what you are paying for. We’ll also make sure you’re kept updated on the progress of your case every step of the way.
Get in touch
Let us know how AWH Solicitors can help you by providing us with your details in the form below.
Please let us know when you want to be contacted so we can get in touch with you at a time that suits you best.