Compensation for gas and water leaks in social housing

Gas and water leaks can be very dangerous and can harm your health and wellbeing. If your social landlord has allowed you to continue living in a property with water or gas leaks, our housing disrepair team may be able to help you claim for the necessary repairs to be carried out. We may be able to help you claim compensation for your suffering too.

We will first ensure that you are safe in your home by getting one of our experts to visit you to assess the disrepair and risks in your home. If we find that your health and safety has been seriously affected by a gas or water leak, we will help you claim for repairs to be carried out as well as compensation you need and deserve for your suffering.

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Our team can give you expert support and guidance

If you live in a council or housing association owned property and you have experienced water or gas leaks in your home, our housing disrepair specialists can offer you advice tailored to your situation. Maybe a gas or water leak has caused significant damage to one or multiple rooms in your home. Or maybe you are unable to use one or more rooms as a result of a leak, or it has significantly damaged your personal belongings such as your clothes or furniture. Whichever of these applies to your situation, if the damage is significant we can help you.

Our team have years of experience helping people who have been seriously affected by disrepair, gas and water leak damage. We can help you by assessing your circumstances and getting you compensated for your suffering. Our main aim is to get the disrepair  fixed so your home is once again safe to live in.

Please be aware that we  currently do not take on private renting disrepair cases.

By law you have the right to live in safety, so if you’re being denied this we can help hold those responsible accountable for their wrongdoings, and get you the repairs and compensation you deserve.

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The law on water and gas leaks in the UK

A gas or water leak can end in devastating consequences, so it is important that it is dealt with quickly. Not only can they be immediately harmful, but these types of leaks can also lead to other disrepair issues such as:

The Landlord and Tenant Act 1985, the Housing Act 2004, and the Homes (Fitness for Human Habitation) Act 2018 all state that landlords have a duty to ensure that gas appliances and plumbing works are safe and functional.

Your landlord must make sure that the gas supply and any gas appliances they provide are in a safe condition. They must also be fitted by a registered engineer, and have a gas safety check every twelve months. All plumbing and water works must be safe for human use, so must not leak or cause you harm.

We understand how stressful and worrying it is to live in a property that is unsafe, and what an impact it can have on your life. If your housing association or local authority has failed to make sure that gas and/or water leaks in your home are resolved quickly and effectively and you have suffered as a result, we may be able to help you claim for the repairs and compensation.

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Landlord responsibilities

As we mentioned above, your landlord is responsible for arranging annual gas safety checks in your home if they have provided gas appliances for you. This might include cookers, boilers, fires, pipework and water heaters.

If you haven’t had a check done in the last year, contact your landlord and ask for one to be arranged. If they refuse you can contact the Health and Safety Executive, who can force them to arrange one.

After the inspection the engineer will give your landlord a gas safety record. If there have been any issues raised it’s your landlord’s responsibility to get them fixed.

Your landlord is also responsible for making sure your home has running water, functional plumbing and pipes that are in good condition. If they fail to do so and it results in a water leak which damages your property and belongings, you could make a claim for compensation.

If your social landlord refuses to get gas checks, adequately fix broken appliances or plumbing, and generally ignores the harm they are causing you, we can help you.

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Tenant responsibilities

Like landlords, tenants in social and council homes have responsibilities to prevent gas and water leaks too. It will more than likely outline in your tenancy agreement that you must maintain a good level of repair whilst you are living in the property.

This means that you must not damage any of the property or appliances and furniture that came with it. If you do, you have to arrange for it to be fixed or replaced.

For example, if you cause damage to a water pipe which leads to a leak, your landlord does not have to pay for this to be fixed. Likewise if you damage a gas cooker and it results in a leak, you are responsible for fixing or replacing it, unless the cooker was faulty to begin with.

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Gas leaks

Gas leaks in any property can be highly dangerous. They can lead to fires, explosions, and carbon monoxide poisoning. This is why it is so important that your landlord takes immediate action to repair faulty gas appliances that they have provided.

Some signs of there being a gas leak in your home are:

  • Hissing or whistling coming from gas appliances such as hobs or ovens
  • Dead houseplants
  • A smell similar to rotten eggs
  • A white dusty-looking cloud near a gas line, like a gas heater
  • Visible damage in a gas pipe
  • Bubbles in water
  • Much higher gas bills than usual

You might not notice these signs straight away, so it’s a good idea to be aware of how a gas leak can physically affect you. For example, you might experience:

  • Headaches, lightheadedness and dizziness
  • Breathing difficulties and chest pains
  • Fatigue or drowsiness
  • Irritated eyes and throat
  • Nausea and reduced appetite
  • Ringing your ears

It is your landlord’s responsibility to make sure all gas appliances that they have provided are working and are safe, so if you suspect they are not you must take action. Alert your landlord or if more urgent, the emergency services, and request that a gas safety check is carried out.

If your social landlord refuses to arrange an inspection, it might be time to take legal action. We may be able to help you make a claim for compensation and repairs depending on the circumstances. We understand that a landlord’s refusal to carry out essential repairs is not only frustrating but also a danger to your health, so we want to help you get the result you need and deserve.

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Water leaks

Water leaks can occur inside and outside of your home. The plumbing or internal pipes can be faulty or burst, or the roof and external pipes can cause water to leak into the property.

Leaks can cause water damage which can lead to other disrepair issues that may significantly affect your life. For instance, a leaking roof may cause structural damage like rotten woodwork, which can make your home dangerous to live in. Leaks can also cause damp and mould to develop, which can attract pests and make you ill.

We often meet with clients who have suffered from breathing issues and even developed asthma as a result of living in a home affected by damp and mould.

Damp and mould can seriously increase your risk of developing respiratory problems and infections. You might notice symptoms like:

  • A painful cough
  • Skin rashes
  • Breathing difficulties
  • Flu symptoms
  • Red, watery eyes

If you have any of the above symptoms, and can see damp and/or mould which has developed from a water leak in your home, it is important that you inform your social landlord straight away.

If they refuse to take action, our housing disrepair specialists are likely able to help you. You don’t have to suffer any longer. We want to help you get the repairs you need done as soon as possible so that you can get back to full health and live in a safe home.

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How we can help you

Here at AWH we understand how terrible it is to live in a state of disrepair. This is why we want to help you get compensated if you’ve suffered because of a gas or water leak that your social landlord has done nothing about.

Our housing disrepair team could help you claim for repair works to be completed in your home. We can also help you claim for compensation for any illness or injury the disrepair has caused you.

We’ll be there for you from the get-go, making sure that you understand how the claims process will work. Here at AWH we will strive to get you the result you need to move forwards with your life.

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What our clients are saying about us

We received an average 9.1 out 10 based on 249 reviews.

excellent service kept fully informed through every step of the claim . would recommend these people 1st class


I first contacted AWH in december and booked my consulation with Shayeda. I didn’t wait long for an appointment and was given very professional advice and the appointment was thorough. Shayeda brought me the print outs and showed me everything I needed for my application. Both Shayeda and Cathryn were very helpful throughout my application. I received a very professional service from AWH and they have alot of knowledge & would recommend them for your immigration matters.


My wife and I were both very pleased with the service we received.Very professional and knowledgeable staff. A superb result all round. Many thanks to all the staff who helped us, especially Shayheda and Cathryn


Starting the process couldn’t be more simple!

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