Lack of hot water in social housing

It is your landlord’s responsibility to maintain and keep all water heating installations in proper working order.  A lack of hot water can make day-to-day living uncomfortable and unhygienic too.

If the hot water installation in your council or social home fails and your landlord has failed to act we may be able help you claim for repairs to be carried out and your water supply restored.

Your landlord should make efforts to fix any problem which led to the hot water in your home not working, and they should do so in a reasonable amount of time. We may be able to help you make a claim for repairs and compensation if they fail to do so.

To find out if we can help you claim for repairs as well as compensation, get in touch today. 

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Please note: at this stage we can only help people who live in social housing in England and Wales. We cannot assist you if you are in a private rental. 

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Your rights as a social housing tenant

At AWH we help tenants in social housing who have suffered as a result of a negligent landlord. We can help you claim for necessary repairs to be completed together with compensation for any financial losses, inconvenience and upset and for physical suffering you have had to go through because of such failure in the function of the hot water installation in your home.

Our main purpose would be to help you to get the necessary repairs completed so that you no longer have to live with a lack of hot water.

With years of experience helping people just like you get the result they deserve, you can rest assured that we’ll help you throughout your claims process and give you the best chance at a positive outcome.

Please note that we do not currently take on private renting disrepair cases.


The law about a lack of hot water

According to the Landlord and Tenant Act 1985 it is against the law for your landlord to fail/refuse to maintain or repair any hot water installation in your home. They are responsible for:

  • Keeping in good repair and working order the supplies of water, gas and electricity
  • Keeping in good repair any installation for heating water and space.

Landlords cannot avoid their legal obligations. We can help you if you believe your social landlord is failing to comply with the law.

Landlord responsibilities

Your landlord must maintain and repair where necessary the following:

  • Water boilers – electric, gas or any other type
  • The gas or water supply

A lack of hot water is considered a hazard to humans, especially in cold months. If you live with young children your landlord should take action to remedy a loss of hot water within 24 hours of you letting them know.

We are likely able to help you claim compensation if your social landlord has left you without hot water for a significant length of time and it has had a damaging impact on your health and wellbeing.

Tenant responsibilities

As a tenant you must use hot water facilities properly and maintain them with care. Tenants must be prepared to pay for repairs or replacements if you cause any damage.

You are also responsible for reporting any issues with hot water to your landlord. You should tell them in writing if your lack of hot water lasts over 24 hours. Hopefully they will fix the problem quickly.

We could help if you have repeatedly reported that you have lost hot water to your social landlord but no repair work has been done.


Get started with your housing disrepair claim

How our team can help you

We understand that a lack of water can make everyday life difficult. At AWH we help social housing tenants just like you who are suffering from disrepair and issues with their water supply to claim for repairs and compensation.

Our housing disrepair solicitors can help you assess the damage to your home and start your claim for housing disrepair. If you think you have a claim then don’t hesitate and get in touch today. Everyone deserves to live in a safe and healthy home.

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