Lack of hot water in social housing

You have a legal right to have access to a reliable source of hot water in your home, and it’s your landlord’s responsibility to make sure this happens. A lack of hot water can make day-to-day living uncomfortable and unhygienic too.

If you do not have access to hot water in your council or social home and your landlord has failed to act we may be able help you claim for repairs to be carried out and your water supply restored.

Your landlord should make efforts to fix any problem which led to the hot water in your home not working, and they should do so in a reasonable amount of time. We may be able to help you make a claim for repairs and compensation if they fail to do so.

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What our team can do for you

At AWH we help tenants who have suffered at the hands of their social landlord. We can help you claim for necessary repairs to be completed together with compensation for financial and physical suffering you have had to go through because of having no hot water in your home.

Our main purpose would be to help you to get the necessary repairs completed so that you no longer have to live with a lack of hot water.

With years of experience helping people just like you get the result they deserve, you can rest assured that we’ll help you throughout your claims process and give you the best chance at a positive outcome.

Please note that we do not currently take on private renting disrepair cases.

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The law about a lack of hot water

According to the Landlord and Tenant Act 1985 it is against the law for your landlord to leave you living with a lack of hot water in your home. They are responsible for:

  • Keeping in good repair and working order the supplies of water, gas and electricity
  • Keeping in good repair any installation for heating water

Landlords cannot avoid their legal obligations. We can help you if you believe your social landlord is failing to comply with the law.

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Landlord responsibilities

Your landlord must maintain and repair where necessary the following:

  • Water boilers – electric, gas or any other type
  • The gas or water supply

A lack of hot water is considered a hazard to humans, especially in cold months. If you live with young children your landlord should take action to remedy a loss of hot water within 24 hours of you letting them know.

We are likely able to help you claim compensation if your social landlord has left you without hot water for a significant length of time and it has had a damaging impact on your health and wellbeing.

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Tenant responsibilities

As a tenant you must use hot water facilities properly and maintain them with care. Tenants must be prepared to pay for repairs or replacements if you cause any damage.

You are also responsible for reporting any issues with hot water to your landlord. You should tell them in writing if your lack of hot water lasts over 24 hours. Hopefully they will fix the problem quickly.

We could help if you have repeatedly reported that you have lost hot water to your social landlord but no repair work has been done.

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How our team can help you

We understand that a lack of water can make everyday life difficult. At AWH we help social housing tenants just like you who are suffering from disrepair and issues with their water supply to claim for repairs and compensation.

Our housing team can help you assess the damage to your home and start your claim for housing disrepair. If you think you have a claim then don’t hesitate and get in touch today. Everyone deserves to live in a safe and healthy home.

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What our clients are saying about us

9.1/10
We received an average 9.1 out 10 based on 249 reviews.
Stephen

excellent service kept fully informed through every step of the claim . would recommend these people 1st class

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Anonymous

I first contacted AWH in december and booked my consulation with Shayeda. I didn’t wait long for an appointment and was given very professional advice and the appointment was thorough. Shayeda brought me the print outs and showed me everything I needed for my application. Both Shayeda and Cathryn were very helpful throughout my application. I received a very professional service from AWH and they have alot of knowledge & would recommend them for your immigration matters.

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Darren

My wife and I were both very pleased with the service we received.Very professional and knowledgeable staff. A superb result all round. Many thanks to all the staff who helped us, especially Shayheda and Cathryn

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Starting the process couldn’t be more simple!

  • Contact us Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
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  • Authorise Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
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