Quick Links

Pest and vermin issues in social and council homes

Having pests and vermin in your home is unhygienic and can make you feel very uncomfortable, and vermin can also make you ill as many carry harmful bacteria.

Sometimes pests and vermin enter your home due to disrepair issues like cracks in the walls and holes around waste pipes. If this is the case and your landlord has not made the necessary repairs to stop the vermin infestation we may be able to help.

If your house or flat is in a state of disrepair and the council/ housing association hasn’t provided you with the required repairs, we can help you claim for the repairs to be carried out, as well as compensation for any issues that occurred as a result of the disrepair. All such cases are handled by our specialist housing disrepair team on a no win, no fee basis.

 

Before you proceed

We cannot currently assist you where the claim relates purely to problems with an infestation of pests ie rats, mice, slugs, silverfish etc. There must be a defect in the structure/exterior of the property which is causing the problem in order for us to be able to assist. For example, if there are holes in the external walls/broken drains that allow rats to enter the property, we can assist by compelling the landlord to remedy the defect or fill the holes/repair the drain, which as a consequence may prevent the pests from entering.

If the matter relates purely to pests it would be more appropriate for you to seek help from the Environmental Health Department at your Local Authority. However this may soon change, as new law [The Homes Fitness for Human Habitation Act 2018] becomes enforceable in respect of most tenancies from 20 March 2020 and may mean that we can help in respect of pest problems in the future.

 

Start your social housing disrepair claim

We can help you if your landlord has neglected to fix disrepair issues in your social or council owned home, which has resulted in unwanted vermin and/or pests entering and living in your property. With our help, you could claim for the disrepair to be resolved. In addition, you may also get compensated for any suffering and illness the pests and vermin have caused you.

All housing disrepair claims are always handled on a no win, no fee basis. 


About vermin and pest issues in social housing

Who is responsible for pest control when renting?

People are often unsure of who is responsible for pest control in a rental property, so it’s useful to check your tenancy agreement to see if it’s mentioned in there. Not all tenancy agreements cover the issue, but if yours does then you need to follow the process it lays out.

Unlike other housing disrepair issues, it isn’t always simple to establish who is to blame for pests and vermin. In order to get the best idea, though, you will need to find out how and why they got into your home.

When you contact us, we’ll arrange for one of our experts to visit your home to assess whether we can help you make a claim. We can proceed with a claim if we find that your social landlord’s negligence to carry out repairs has led to a pest or vermin control issue.

Types of vermin and pests

There are over 70 types of pests and vermin catalogued by the British Pest Control Association. Some of these are much more common than others. The pests and vermin you are most likely to come across in your home include:

  • Ants and spiders
  • Bed bugs and fleas
  • Cockroaches
  • Cluster flies
  • Mice and rats
  • Silverfish

Different pests will be attracted to your home for different reasons. For example, excessive rubbish and old food can attract rodents like mice or rats, whereas dampness can attract cockroaches and silverfish.

Pests and vermin could affect one or multiple rooms in your home. They might cause damage to your belongings as they could for example chew or live in clothes or furniture. They can pose health risks too, such as causing food poisoning, skin conditions, and even electrocution by destroying wires.

We can assess if we can help you make a claim if your home has attracted vermin or pests because of other disrepair issues that your social landlord is responsible for.

Landlord responsibilities

Your landlord is required by law to maintain and repair your home if the disrepair was not caused by you. This means that you could make a claim if any pests or vermin are entering the property because of your landlord’s failure to resolve one or multiple of the following issues:

It is important that any disrepair issues are fixed before fumigation to get rid of the pests takes place. Otherwise they may come back not long after they are removed.

If it is determined that your landlord is to blame for the pest and vermin control problems in your home, they should treat the issue as they would any other health hazard. This means that they should take action to deal with the problem straight away. This might mean that your home will need to be vacated whilst repairs are carried out. Your landlord will need to pay for alternative housing for you if this is the case.

Sometimes landlords do not fulfil their legal duty and deny that they are to blame for pest or vermin problems. We can help you make a claim against your social landlord if they are refusing to conduct the works needed to rectify the defects that would prevent any pest infestation and as a result  you have been significantly affected by the infestation in your home.

It is always best to alert your landlord of the problems in writing before seeking legal advice. Our housing team can only help you if you have already told your social landlord but nothing has come of your complaint.

Tenant responsibilities

When it comes to pest and vermin control, there is a chance that the issue could be yours to resolve. This will only be the case if the pests have entered your home due to your actions, such as:

  • Infrequent cleaning
  • Leaving food out
  • Excessive clutter
  • Failing to ventilate
  • Keeping rubbish in or around your home
  • Piling dirty laundry

You will be to blame for the vermin and pests if you have no disrepair issues which could have attracted them, but are guilty of one or more of the above actions.

If you are found to be responsible for pests entering your home, you will have to cover the expenses yourself. This would include pest and vermin control services and treatment. You will also have to pay for alternative accommodation if the property needs to be fumigated.

Get started with your housing disrepair claim

How we help

Here at AWH we can offer you expert legal advice and guidance on a no win, no fee basis, if your housing association or council has failed to make repairs  that will prevent the infestation of pests in your home.

Our expert housing disrepair solicitors have many years of experience helping people living in property infested with vermin or pests. Our team will assess the circumstances and damage to help determine whether the problem has been caused by your landlord’s failure to fix disrepair issues before we get started on your claim.

We could help you make a claim for repair work to be done if we find your landlord is at fault. We could also help you claim to get compensated for financial losses, illness and injury you have suffered as a result of the disrepair. Unfortunately we currently do not take on disrepair cases for tenants renting privately.

Starting the process couldn’t be more simple!

  • Contact us Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
  • Meet an expert Meet an expert You’ll meet the expert solicitor assigned to your case and discuss all the necessary details
  • Authorise Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
  • We get to work We get to work It’s time for us to get to work! We’ll set up your file on our system and get to work right away
We’re with you, every step of the way

What our clients are saying about us

4.5/5
We received an average 4.5 out of 5 based on 272 reviews.
Anonymous

Very efficient firm. You have handled my case’s impeccably. My advisor, Charlotte, has been 100% professional and efficient.

Client Satisfaction Survey
Anonymous

You were the third solicitor firm who handled my claim. Things were going at a pedantic rate but your file handles Craig Johnson kept me informed and advised me whenever! The claim took over 3 years from start to finish but Craig worked on it in good time.

Client Satisfaction Survey
Anonymous

She saw to every little detail and made sure I was reassured every step of the way. She showed me empathy and always went the extra mile.

Client Satisfaction Survey

Our Promise to You

  • Friendly, personal legal services Friendly, personal legal services

    We promise that our approachable solicitors will provide you with a genuinely personal service that puts your needs first. Our team of experts are always on hand to give you support when you need it.

  • Award-winning service in our fields of expertise Award-winning service in our fields of expertise

    We pride ourselves in offering the highest standards of service across each of our legal departments. Regardless of your situation, we promise to provide you with the very best legal advice.

  • Advice tailored to your needs Advice tailored to your needs

    We promise to listen to your needs and offer the right guidance for your situation.

    There is no ‘one-size-fits-all’ solution in any area of the law. Every case requires a tailored approach and you deserve a solicitor who understands this.

  • Outstanding customer service and care Outstanding customer service and care

    Our excellent reputation is built on our exceptional level of client care.

    Every case is handled with the highest level of respect and many of our clients go on to recommend us after building an invaluable relationship with our solicitors.

  • Transparent fees and processes Transparent fees and processes

    Transparency is very important to us. We promise to provide you with total Transparencyrency on fees, so you know exactly what you are paying for. We’ll also make sure you’re kept updated on the progress of your case every step of the way.

  • Approachable and friendly solicitors