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Claiming Compensation for Disrepair in Social Housing

Your home is your safe space, a place to relax and feel comfortable and provide security for you and your family.

As a tenant living in accommodation run by a social housing association you should be able to rely on your landlord to maintain and make repairs to the property when these are necessary. In fact, that is their legal duty.

Informing a Landlord of Disrepair

In a situation where your landlord refuses to make repairs to your home it can become an incredibly frustrating and disruptive time for your family.

Not only that, when your property is falling into disrepair it can also have serious consequences for the health and wellbeing of the residents, especially when children, elderly residents, or vulnerable adults are involved.

What to do When Your Social Housing is in Disrepair

If your landlord has repeatedly ignored your concerns, you may be entitled to make a disrepair in social housing claim against your landlord.

It is really important that you know your rights as a social tenant and whether you can make a claim if disrepair isn’t dealt with in an adequate manner.

A disrepair claim against the social housing association will not only cover the costs of repairs, but see to it that you are awarded the compensation you are owed as a result of your landlord’s misconduct.

Disrepair in Social Housing

To make things a bit easier our legal team have put everything you need to know about your landlord’s responsibilities, your right to make a claim for compensation and how we can help, on this page.

  • Rights and responsibilities in social housing

    When you and your landlord sign the social housing contract, you have both legally agreed to keep the property in the required conditions for healthy living.

    You are protected by law when the landlord does not uphold their responsibilities and your property no longer meets the required standard. This is what is meant by ‘disrepair’. Your house can be considered in disrepair when you do not have:

    • A structurally sound building to live in which is safe and well maintained
    • Well-functioning drains, sinks and baths, and toilets
    • Unobstructed gutters
    • Access to water, electricity, and gas – including an adequate heating system
    • A damp-free and mould-free house
    • A property free from pests

    This is not an exhaustive list. We have taken on a large range of housing disrepair claims at AWH Solicitors, each met with the same dedication and respect from our specialist legal team.

  • Rights and responsibilities in social housing

    When you make a disrepair claim against your social landlord, you could be entitled to compensation. The sum of the compensation will be calculated by looking at different factors, such as:

    • The type and amount of damage to the property
    • Cost of repairs
    • Cost of secondary accommodation, if you have had to move out
    • Inconvenience caused
    • Additional costs resulting from disrepair

    In some of the most severe cases of social housing disrepair the damages can have a devastating effect on your health and well-being. Under these circumstances, the compensation sum will also include:

    • Emotional trauma
    • Healthcare costs
    • Loss of income if you have been unable to work due to illness or taking care of a loved one as a result of housing disrepair

    You should never be in a position where you are needlessly suffering in your home. If your social housing landlord has not upheld their duties, we want to make sure you are duly compensated.

Specialist Social Housing Disrepair Solicitors

At AWH Solicitors we believe that everyone deserves to feel safe and secure in their home. When that safety is endangered due to repairs not being made to your property, you have a right to claim compensation.

Our team of dedicated social housing solicitors are highly experienced in fighting for the rights of social housing tenants.

We know that making a claim against your landlord can be unsettling, so we promise to lead you every step of the way, without ever over-complicating things with legal language.

Making a Compensation Claim for Disrepair

When you make a disrepair in social housing claim, AWH Solicitors will give you the respect that your landlord did not.

To learn if you can make a disrepair claim and how we can help see it through, get in touch today.

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Our Fees

AWH Solicitors supports clients with their housing disrepair claims against their social landlords on a no-win-no-fee basis. This means that as a client, you won’t put yourself at any financial risk.

If your case isn’t successful you don’t pay a penny, and if you do win you will keep all of the compensation awarded.

Our experienced solicitors will be able to guide you through the claims process to ensure that you receive the compensation that you are owed.

Full transparency at all times

We aspire to be completely transparent on pricing from the beginning, so none of our clients will ever be surprised at the end of the process.

Furthermore, we believe advice and support from our team of solicitors should be affordable to those in need.


Please be aware that cost may differ depending on your personal circumstances.

Our Promise to You

  • Approachable and friendly solicitors

    We are committed to delivering a truly personal service that puts you and your wishes first. Our team will always be on hand to support you, regardless of the time or location.

  • Award-winning service across our fields of expertise

    Our high standards of service are applied consistently across all of our departments. Regardless of your enquiry, you can expect to receive the best legal advice delivered in a sympathetic manner.

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    There is no ‘one-size-fits-all’ solution when it comes to any area of law; every case requires a tailored approach and you deserve a solicitor who understands this.

  • Outstanding customer service and care

    Our reputation is largely built on the exceptional level of client care we continue to deliver.

    Every case is handled with the utmost level of respect and many of our clients have recommended us after building an invaluable relationship with our solicitors.

  • Transparent on fees and processes

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    We adhere to providing full transparency on fees, ensuring that you know exactly what you are paying for and keep you updated on the progress of your case along every step of the way.