Dealing with injuries from defective products

Buying a defective product can be frustrating and disappointing. But when a defective product causes injury to you or a loved one, it can be devastating and life-changing. Our expert solicitors can help you claim for injuries caused by a defective product, and make sure you get the compensation you deserve.

Injury caused by a defective product isn’t something that we can expect or prepare for. We also can’t prepare for the costs of treatment and care, time off work, emotional distress, or any changes in lifestyle that injuries could force upon you. In these situations compensation can make all the difference in getting your life back.

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How to claim compensation for injuries from defective products

Claiming compensation and researching your legal rights where defective products are concerned is generally not a priority when you need to focus on your wellbeing.

We understand that, and are here to help you. Our personal injury lawyers will see to it that you get the legal support and compensation you deserve. We’ll take away the work and hassle so you can focus on your recovery.

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The Consumer Protection Act 1987

It doesn’t matter how complex or simple a product is. If we use it as instructed, we should be entirely safe and so should the people around us.

Your right to safety as a consumer is written into law. Product liability law is the foundation of any claim you might make for an injury caused by a faulty product.

The Consumer Protection Act 1987 states that any person who is injured by a defective product can claim and recover compensation for the costs they incur.

It is the manufacturer’s duty to warn their customers of any potential risks and hazards.

Where the manufacturer has found a defect in a product which has already made it to market, the manufacturer must recall that product to avoid injuries in the future.

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Types of injuries

There are hundreds of thousands of new products making it to market each year in addition to the millions which are already being sold. Many of these products come with their own set of hazards and instructions which should always be clearly outlined.

Any product which is defective has the potential to cause serious injury. The following situations show where a defective product claim could be made:

  • Unsafe electrical equipment causing fire, burns, or electric shock such as washers, toasters and hair curlers
  • Contaminated food leading to food poisoning
  • Poorly designed mechanical products trapping fingers, such as exercise machines
  • Contaminated cosmetics causing skin damage
  • Unsafe medical equipment, drugs, replacements, or implants

If your particular injury or type of defective product is not listed above, please don’t think you can’t make a claim. Just give our team a call and a friendly personal injury solicitor will be able to let you know what your legal options are.

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What does compensation cover?

The compensation that you might get after making a defective product claim will depend on a number of factors.

In calculating the total, consideration will be given to:

  • The extent of your physical or psychological damage
  • The cost of care and support services since the accident
  • Your loss of earnings from time off work
  • Any future loss of income
  • Costs for any home or car adaptations
  • Changes to working ability – can you continue with your job as normal?
  • Damage to your property as a result of the defective product e.g. fire damage

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Getting you the justice you deserve

No win, no fee solicitors for defective product claims

As we offer all our personal injury services on a no win, no fee basis, with full transparency on all costs, you won’t have to worry about your financial situation.

Compensation can’t change what’s happened, but it can cover the cost of your treatment, recovery, and any damages or alterations you need to make to your property.

With our solicitors by your side you can get as much of your normal life back as possible.

We are driven to deliver the compensation that you deserve while supporting you all the way through your legal proceedings.

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Helping a friend or family member make a claim

You may also be eligible to make a claim on behalf of a close friend or family member if they have been the victim of injury by a faulty product.

We know how difficult it is to see the suffering of a loved one. That’s why our team approach each personal injury claim with the sensitivity and dedication that you deserve.

Get in touch to learn if you can make a defective product claim for yourself, a friend or family member.

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Our Fees

AWH Solicitors supports clients with their personal injury claims on a no-win, no-fee basis. This means that as a client, you won’t put yourself at any financial risk.

If your case isn’t successful you don’t pay a penny.

We promise that our clients will never come across any hidden costs when filing personal injury claims.

Full transparency at all times

We aspire to be completely transparent on pricing from the beginning, so none of our clients will ever be surprised at the end of the process.

Furthermore, we believe advice and support from our team of solicitors should be affordable to those in need.

No-win, no-fee and legal expenses

Our no-win, no-fee solicitors in Manchester regularly assess the prospects of winning your case at all stages of your claim.

If we are able to offer you a Conditional Fee Agreement for your claim, you will not have to pay our legal costs, however, if you lose your claim you may have to pay your opponent’s legal costs.

Legal expenses insurance, which is often provided with some motor insurance policies, can be used to pay your opponent’s legal fees. To protect you, we take out a legal expenses insurance policy for you when taking on your no-win, no-fee claim, if you do not already have a policy.

Disbursements for legal costs

If you win, your opponent will pay the majority of your legal costs and disbursements.

Any legal costs which are not paid by your opponent may be deducted from your compensation. However, you will not pay anything if your claim is unsuccessful and not until it has come to the end.

Our Promise to You

  • Friendly, personal legal services Friendly, personal legal services

    We promise that our approachable solicitors will provide you with a genuinely personal service that puts your needs first. Our team of experts are always on hand to give you support when you need it.

  • Award-winning service in our fields of expertise Award-winning service in our fields of expertise

    We pride ourselves in offering the highest standards of service across each of our legal departments. Regardless of your situation, we promise to provide you with the very best legal advice.

  • Advice tailored to your needs Advice tailored to your needs

    We promise to listen to your needs and offer the right guidance for your situation.

    There is no ‘one-size-fits-all’ solution in any area of the law. Every case requires a tailored approach and you deserve a solicitor who understands this.

  • Outstanding customer service and care Outstanding customer service and care

    Our excellent reputation is built on our exceptional level of client care.

    Every case is handled with the highest level of respect and many of our clients go on to recommend us after building an invaluable relationship with our solicitors.

  • Transparent fees and processes Transparent fees and processes

    Transparency is very important to us. We promise to provide you with total Transparencyrency on fees, so you know exactly what you are paying for. We’ll also make sure you’re kept updated on the progress of your case every step of the way.

  • Approachable and friendly solicitors

What our clients are saying about us

We received an average 9.1 out 10 based on 249 reviews.

excellent service kept fully informed through every step of the claim . would recommend these people 1st class


I first contacted AWH in december and booked my consulation with Shayeda. I didn’t wait long for an appointment and was given very professional advice and the appointment was thorough. Shayeda brought me the print outs and showed me everything I needed for my application. Both Shayeda and Cathryn were very helpful throughout my application. I received a very professional service from AWH and they have alot of knowledge & would recommend them for your immigration matters.


My wife and I were both very pleased with the service we received.Very professional and knowledgeable staff. A superb result all round. Many thanks to all the staff who helped us, especially Shayheda and Cathryn


Starting the process couldn’t be more simple!

  • Contact us Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
  • Meet an expert Meet an expert You’ll meet the expert solicitor assigned to your case and discuss all the necessary details
  • Authorise Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
  • We get to work We get to work It’s time for us to get to work! We’ll set up your file on our system and get to work right away
We’re with you, every step of the way