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Dealing with Injuries from Defective Products

When you part with your hard-earned money for a product which turns out to be defective, it can be both frustrating and deeply disappointing.

When a defective product causes injury to you or a loved one, it can be devastating and potentially life-changing.

Injury caused by a defective product isn’t something that we can expect or prepare for, so we also wouldn’t prepare for the costs of treatment and care, time off work, the emotional distress, or any changes in lifestyle that injuries could force upon you.

How to Claim Compensation for Injuries from Defective Products

Claiming compensation and researching your legal rights regarding defective product claims is generally not a priority when you try to focus on your well-being.

We understand that, and are here to help you. Our personal injury lawyers will see to it that you get the legal support and compensation you deserve, taking away the work and hassle from you to allow you to focus on improving your health.

No-Win-No-Fee Solicitors

As we offer all our services on a no-win-no-fee basis, with full transparency on all costs, you won’t have to worry about your financial situation either.

Compensation cannot turn back the clocks, no matter how much we want that for our clients, but it can cover the cost of your treatment, recovery, and any damages or alterations to your property.

  • Defective product claims and the law

    From the most basic to the most complex products and equipment that we buy, when using something as instructed we should be entirely safe, and so should the people around us.

    That isn’t us simply saying so, your right to safety as a consumer is written in law.

    The Consumer Protection Act 1987

    The Consumer Protection Act 1987 states that any person who is injured by a defective product can claim and recover compensation for any costs incurred.

    It is also within the manufacturer’s duty of care to their consumers to warn of any potential risks and hazards when using their product.

    Where the manufacturer has found a defect in a product which has already made it to market, they must always recall the products to avoid injuries.

  • What will compensation cover?

    The compensation that you could be awarded after making a defective product claim will depend on the product, the extent of the personal injury you suffered and any wider destruction caused.

    No one should go through such an emotional and physical trauma without the financial remuneration to unburden at least some of the stress.

    In short, the total compensation from a defective product claim will depend on the following factors:

    • The extent of your physical or psychological damage
    • The cost of care and support services since the accident
    • Your loss of earnings from time off work
    • Any future loss of income
    • Costs for any home or car adaptations
    • Changes to working ability – can you continue with your job as normal?
    • Damage to your property as a result of the defective product e.g. fire damage
  • Types of injuries

    There are hundreds of thousands of new products making it to market each year in addition to the millions which are already being sold. Many of these products come with their own set of hazards and instructions which should always be clearly outlined for the consumer.

    Products which are defective have the potential to cause serious injury.

    The following situations are examples of where a defective product claim can be made:

    • Unsafe electrical equipment causing fire, burns, or electric shock such as washers, toasters and hair curlers
    • Contaminated food leading to food poisoning
    • Poorly designed mechanical products causing trapped and broken fingers such as exercise machines
    • Contaminated cosmetics causing skin damage
    • Unsafe medical equipment, drugs, replacements, or implants

    If your particular injury or type of defective product is not listed above, please don’t think you cannot make a claim. Just give our team a call and a friendly personal injury solicitor will be able to let you know what your legal options are.

A Legal Team of Personal Injury Solicitors to Lead you to Justice

With AWH Solicitors by your side you can continue with your journey back to a life as close to your normal as possible.

Dedicated and compassionate, we are driven to deliver the compensation that you deserve while supporting you all the way through your legal proceedings.

Helping a friend or family member make a claim

You may also be eligible to make a claim on behalf of a close friend or family member if they have been the victim of injury by a defective product.

We know how difficult it is to see the suffering of a loved one which is why the team approach each personal injury claim with the sensitivity and dedication that you deserve.

Get in touch to learn if you can make a defective product claim for yourself, a friend or family member.

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Our Fees

AWH Solicitors supports clients with their personal injury claims on a no-win-no-fee basis. This means that as a client, you won’t put yourself at any financial risk.

If your case isn’t successful you don’t pay a penny, and if you do win, then you will keep all of the compensation awarded.

We promise our clients 100 percent compensation and no hidden costs for successful injury claims.

Full transparency at all times

We aspire to be completely transparent on pricing from the beginning, so none of our clients will ever be surprised at the end of the process.

Furthermore, we believe advice and support from our team of solicitors should be affordable to those in need.

No win no fee and legal expenses

Our no win no fee solicitors in Manchester regularly assess the prospects of winning your case at all stages of your claim.

If we are able to offer you a Conditional Fee Agreement for your claim, you will not have to pay our legal costs, however, if you lose your claim you may have to pay your opponent’s legal costs.

Legal expenses insurance, which is often provided with some motor insurance policies, can be used to pay your opponent’s legal fees. To protect you, we take out a legal expenses insurance policy for you when taking on your no win, no fee claim, if you do not already have a policy.

Disbursements for legal costs

If you win, your opponent will pay the majority of your legal costs and disbursements.

Any legal costs which are not paid by your opponent may be deducted from your compensation. However, you will not pay anything if your claim is unsuccessful and not until it has come to the end.


Please be aware that cost may differ depending on your personal circumstances.

Our Promise to You

  • Approachable and friendly solicitors

    We are committed to delivering a truly personal service that puts you and your wishes first. Our team will always be on hand to support you, regardless of the time or location.

  • Award-winning service across our fields of expertise

    Our high standards of service are applied consistently across all of our departments. Regardless of your enquiry, you can expect to receive the best legal advice delivered in a sympathetic manner.

  • Advice tailored to your needs

    We take the time to listen to your needs and offer guidance that is best suited to your current situation.

    There is no ‘one-size-fits-all’ solution when it comes to any area of law; every case requires a tailored approach and you deserve a solicitor who understands this.

  • Outstanding customer service and care

    Our reputation is largely built on the exceptional level of client care we continue to deliver.

    Every case is handled with the utmost level of respect and many of our clients have recommended us after building an invaluable relationship with our solicitors.

  • Transparent on fees and processes

    Transparency is very important to us as we want you to feel confident in our services.

    We adhere to providing full transparency on fees, ensuring that you know exactly what you are paying for and keep you updated on the progress of your case along every step of the way.