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Care home abuse and nursing home neglect compensation claims

Here at AWH we will support you all the way through your care or nursing home abuse compensation claim. We understand how upsetting it can be to see a loved one suffer, but we can help you begin to heal and be able to look forward to the future once again.

Abuse and negligence can come in many forms. Residents could, for example, suffer from:

  • Bed sores, or lack of treatment of them
  • Dehydration
  • Malnutrition
  • Unexplained injuries
  • Untreated injuries or illness
  • Conditions that develop as a result of under over over medication

Do you believe that someone you know is suffering, or have you recently lost a loved one due to this type of negligence? Then we can help.

Help and support throughout your claim

We understand that moving a loved one into a care home can be upsetting, because it means accepting the fact that they are no longer able to look after themselves alone.

Knowing that they are in safe hands in their home makes you feel a lot better about moving them, so suspecting that they are being abused or neglected will leave you feeling horrified and betrayed.

We understand that if your parent or loved one is suffering at the hands of those supposed to be caring for them, you will understandably be upset and angry.

Our team of expert medical negligence solicitors can help you file a claim against the home, which can get you the compensation you may need to pay for care at a different home and bring neglectful or abusive staff to justice.

We aren’t just here to offer legal advice, but also to support you whenever you need it. We understand how you and your family feel, and want to help you heal and move forward in the best way you can.

Signs to watch out for

Noticing signs of care home abuse and nursing home neglect is awful, but one thing to bear in mind is the condition or illness that your loved one suffers from which led to making the decision to put them in a home to begin with.

It may not always be easy to determine what are symptoms of your loved one’s condition or illness, and what are genuine signs of neglect.

However, there are a number of warning signs to be on the watch for which are actual signs of abuse or neglect:

  • Bed sores, or lack of treatment of them
  • Dehydration
  • Malnutrition
  • Over/under medication
  • Unexplained injuries

If you notice one or many of these signs, your first move should be to talk to a member of staff in the care home. We know that you’ll likely feel angry and betrayed, but there might be a reasonable explanation behind your loved ones problems.

It may be that the staff have not yet got round to telling you that your loved one’s medication dosage has been raised or reduced, or that they are taking a new medication which has caused them to lose weight.

In the UK today there are constant growing shortages of staff in care homes, so bear in mind that delays may occur at times. This doesn’t mean that your loved one is not being neglected, though – neglect or abuse does not have to be intentional and may happen due to lack of staff. If a delay in treatment or medication due to a lack of staff has made your loved one ill, we can help you get compensated.

We understand that whatever the reason for the abuse or neglect, you feel angry and upset. We want to help you by getting you the compensation you need to cover any financial issues you may have had or will have in the future as a result of your loved one’s suffering.

For example, you may want to move your loved one to a different care home, which may cost more or be further away. Compensation can be put towards covering these costs, and take the weight of financial stress off your shoulders so that you can focus on the healing process after what you and your loved one have experienced.

What is considered abuse?

Whether abuse is accidental or intentional, it is still abuse.

It comes in different forms, so be on the look out for the following types and their symptoms:

  • Discrimination – symptoms include uncharacteristic bursts of anger, withdrawal, low self-esteem
  • Financial – missing possessions or funds, not able to pay for care
  • Neglect – symptoms include unexplainable weight loss, inappropriate clothes or bedding, general poor physical condition
  • Physical – symptoms include unexplainable injuries, bruising, burns, malnutrition, bed sores
  • Psychological – symptoms include unable to sleep, not hungry, feeling anxious, confused or fearful
  • Sexual – symptoms include changes in behaviour, torn or soiled clothing, intimate injuries

If you notice any of the above signs, you must tell somebody who works in the home. It might be a good idea to make a safeguarding referral to your local social services too, so they can investigate and prevent any more abuse or neglect taking place.

We know that learning that your loved one has been a victim is devastating, but we are here to help and support you when you need it most.

Depending on what type of abuse they have suffered, you might want to move them to a new home straight away, or you may feel more comfortable moving them in with you and becoming a full-time carer. Whatever you decide to do is likely going to be expensive, which is why a claim for compensation can really benefit you and save you from financial struggles.

Specialist care home neglect solicitors

Here at AWH we understand that knowing your loved one has suffered unnecessarily is extremely upsetting and frustrating.

We want you to understand that by no means do you have to sit back and accept what has occurred. We can help you make a claim and be able to look forward to the future again.

Our team always approaches every case with sensitivity and honesty because we want you to feel at ease. You’re in safe hands with us.

Our team of specialist care home negligence solicitors can help your family heal and move forward.

Let us help you get your lives back on track

Our primary concern is the wellbeing of our clients and their families.

We want you to feel safe and secure with our team. We always take a supportive and compassionate approach, listening to our client’s needs and wants.

If you or your loved one has suffered financially, perhaps due to having to re-home or if you have had to miss work to care for them, then we can get you the compensation needed to make up for these losses.

We understand what you and your loved on have gone through, and will try our best to make your lives better. You deserve to be able to move past what has happened, and build your life back up again. We can help you do that.


  • What to do if you suspect elder abuse?

    If you suspect that elder abuse is taking place concerning a loved one you should take action. Depending on the severity of the situation, you should:

    • Call 999: only do this if your loved one is in immediate danger or you know that a crime is in progress
    • Contact your local council if your loved one is in a state care or nursing home and you're concerned for their welfare
    • Raise a grievance with the manager of the care or nursing home, whether it is state or private

    If you have followed the correct procedure for your situation and nothing has been done or your loved one has become ill or injured as a result of negligence in a home you should consider contacting a specialist negligence solicitor.

Starting the process couldn’t be more simple!

  • Contact us Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
  • Meet an expert Meet an expert You’ll meet the expert solicitor assigned to your case and discuss all the necessary details
  • Authorise Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
  • We get to work We get to work It’s time for us to get to work! We’ll set up your file on our system and get to work right away
We’re with you, every step of the way

What our clients are saying about us

We received an average 4.5 out of 5 based on 272 reviews.

Very efficient firm. You have handled my case’s impeccably. My advisor, Charlotte, has been 100% professional and efficient.

Client Satisfaction Survey

You were the third solicitor firm who handled my claim. Things were going at a pedantic rate but your file handles Craig Johnson kept me informed and advised me whenever! The claim took over 3 years from start to finish but Craig worked on it in good time.

Client Satisfaction Survey

She saw to every little detail and made sure I was reassured every step of the way. She showed me empathy and always went the extra mile.

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