How we help you
We can offer you free specialist advice in regard to your legal rights if you believe your loved one has suffered as a result of care home negligence.
Our legal experts can support you in your pursuit to ensure your loved one will be cared for properly, by claiming compensation from the negligent care home, on a no win, no fee basis.
You may want to move your loved one to a different care home, which may cost more or be further away. Compensation can be put towards covering the costs that would result from such a move.
Neglect of vulnerable, older people in residential care homes
Noticing signs of care home abuse and neglect is awful, but one thing to bear in mind is the condition or illness that your loved one suffers from which led to making the decision to put them in a home to begin with.
It may not always be easy to determine what are symptoms of your loved one’s condition or illness, and what are genuine signs of neglect.
However, there are a number of warning signs to be on the watch for which are actual signs of abuse or neglect:
- Bed sores, or lack of treatment of them
- Over/under medication
- Unexplained injuries
If you notice one or many of these neglect signs, or you have first hand witnesses a poor standard of care, your first move should be to talk to a member of staff in the care home. We know that you’ll likely feel angry and betrayed, but there might be a reasonable explanation behind your loved ones problems.
It may be that the staff have not yet got round to telling you that your loved one’s medication dosage has been raised or reduced, or that they are taking a new medication which has caused them to lose weight.
In the UK today there are constant growing shortages of staff in care homes, so bear in mind that delays may occur at times. This doesn’t mean that your loved one is not being neglected, though – neglect or abuse does not have to be intentional and may happen due to lack of staff.
If a delay in treatment or medication due to a lack of staff or inadequate supervision has made your loved one ill, we can still help you with your care home injury claim.
What is considered care home abuse?
Whether abuse is accidental or intentional, it is still abuse.
Physical and emotional abuse comes in different forms, so be on the look out for the following types and their symptoms:
- Discrimination – symptoms include uncharacteristic bursts of anger, withdrawal, low self-esteem
- Financial – missing possessions or funds, not able to pay for care
- Neglect – symptoms include unexplainable weight loss, inappropriate clothes or bedding, general poor physical condition
- Physical – symptoms include unexplainable injuries, bruising, burns, malnutrition, bed sores
- Psychological – symptoms include unable to sleep, not hungry, feeling anxious, confused or fearful
- Sexual – symptoms include changes in behaviour, torn or soiled clothing, intimate injuries
If you notice any of the above signs, you must tell somebody who works in the care home. It might be a good idea to make a safeguarding referral to your local social services too, so they can investigate and prevent any more abuse or neglect taking place.
Depending on what type of abuse they have suffered, you might want to move them to a new home straight away, or you may feel more comfortable moving them in with you and becoming a full-time carer. Whatever you decide to do is likely going to be expensive, which is why a claim for compensation can really benefit you and save you from financial struggles.
Specialist care home neglect solicitors
Here at AWH we understand that knowing your loved one has suffered unnecessarily is extremely upsetting and frustrating.
We want you to understand that by no means do you have to sit back and accept what has occurred. We can help you make a claim and be able to look forward to the future again.
Our team always approaches every case with sensitivity and honesty because we want you to feel at ease. You’re in safe hands with us.
Our team of specialist care home negligence solicitors can help your family heal and move forward.
How we will help you
Our primary concern is the wellbeing of our clients and their families.
Has your loved one been a victim of negligence?
If you or your loved one has suffered financially, perhaps due to having to re-home or if you have had to miss work to care for them, then we can get you the compensation needed to make up for these losses.
We understand what you and your loved on have gone through, and will try our best to make your lives better. You deserve to be able to move past what has happened, and build your life back up again. Our negligence solicitors can help you do that.
- What to do if you suspect elder abuse?
If you suspect that elder abuse is taking place concerning a loved one you should take action. Depending on the severity of the situation, you should:
- Call 999: only do this if your loved one is in immediate danger or you know that a crime is in progress
- Contact your local council if your loved one is in a state care or nursing home and you're concerned for their welfare
- Raise a grievance with the manager of the care or nursing home, whether it is state or private
If you have followed the correct procedure for your situation and nothing has been done or your loved one has become ill or injured as a result of negligence in a home you should consider contacting a specialist negligence solicitor.
Starting the process couldn’t be more simple!
- Contact us Get in touch however suits you best and arrange a consulation with one of our solicitors
- Meet an expert You’ll meet the expert solicitor assigned to your case and discuss all the necessary details
- Authorise Once we’ve got all the details of your case and you’re happy to proceed, just give us the go-ahead
- We get to work It’s time for us to get to work! We’ll set up your file on our system and get to work right away
What our clients are saying about us
Very efficient firm. You have handled my case’s impeccably. My advisor, Charlotte, has been 100% professional and efficient.
You were the third solicitor firm who handled my claim. Things were going at a pedantic rate but your file handles Craig Johnson kept me informed and advised me whenever! The claim took over 3 years from start to finish but Craig worked on it in good time.
She saw to every little detail and made sure I was reassured every step of the way. She showed me empathy and always went the extra mile.
Our Promise to You
Friendly, personal legal services
We promise that our approachable solicitors will provide you with a genuinely personal service that puts your needs first. Our team of experts are always on hand to give you support when you need it.
Award-winning service in our fields of expertise
We pride ourselves in offering the highest standards of service across each of our legal departments. Regardless of your situation, we promise to provide you with the very best legal advice.
Advice tailored to your needs
We promise to listen to your needs and offer the right guidance for your situation.
There is no ‘one-size-fits-all’ solution in any area of the law. Every case requires a tailored approach and you deserve a solicitor who understands this.
Outstanding customer service and care
Our excellent reputation is built on our exceptional level of client care.
Every case is handled with the highest level of respect and many of our clients go on to recommend us after building an invaluable relationship with our solicitors.
Transparent fees and processes
Transparency is very important to us. We promise to provide you with total Transparencyrency on fees, so you know exactly what you are paying for. We’ll also make sure you’re kept updated on the progress of your case every step of the way.
Get in touch
Let us know how AWH Solicitors can help you by providing us with your details in the form below.
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